Return Policy

1. Introduction

This Returns and Refunds Policy explains your rights and our procedures for returning products purchased from Afobs through our website at afobs.co.uk.

This policy is intended to comply with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Your Right to Cancel (14-Day Cooling-Off Period)

If you are a consumer purchasing goods online, you have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days after the day on which you, or a person nominated by you, takes physical possession of the goods.

To exercise your right to cancel, you must notify us of your decision by email at returns@afobs.co.uk or by writing to us at 12 Bishops Close, Enfield, England, EN1 3QJ.

3. Returning Goods Following Cancellation

Once you have notified us that you wish to cancel your order, you must return the goods to us within 14 days.

The goods should be returned in their original condition and packaging where reasonably possible.

You are responsible for the direct cost of returning the goods unless:

• The goods are faulty;
• The goods are not as described;
• We have agreed to cover the return costs.

We recommend obtaining proof of postage as we are not responsible for items lost during return transit.

4. Refunds

Where you validly cancel an order, we will reimburse all payments received from you, including the standard delivery charge paid at the time of purchase.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever occurs first.

Refunds will be processed within 14 days of receiving the returned goods or receiving satisfactory evidence of return.

5. Faulty, Damaged or Incorrect Goods

You have legal rights under the Consumer Rights Act 2015 if goods are faulty, damaged, not as described, or otherwise do not conform to the contract.

If you receive faulty, damaged or incorrect goods, please contact us as soon as possible at returns@afobs.co.uk with:

• Your order number;
• A description of the issue;
• Photographs where applicable.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy, which may include:

• Repair;
• Replacement;
• Full or partial refund.

We will cover reasonable return postage costs for faulty, damaged or incorrectly supplied goods.

6. Condition of Returned Items

For returns under the cooling-off period, you may inspect the goods as you would in a physical shop.

If the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics and functioning, we may make a deduction from your refund.

7. Exceptions to the Right to Cancel

The statutory right to cancel does not apply to:

• Goods made to the consumer's specifications or clearly personalised
• Perishable goods liable to deteriorate or expire rapidly
• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
• Sealed audio, video recordings or computer software once unsealed
• Newspapers, periodicals or magazines (except subscription contracts)
• Digital content supplied electronically where performance has begun with the consumer's prior express consent and acknowledgement that cancellation rights will be lost

Nothing in this policy affects your statutory rights relating to faulty or misdescribed goods.

8. Return Process

To initiate a return, please contact:

Please include:

• Your order number
• The item(s) you wish to return
• The reason for return

We will provide instructions on how to complete your return.

9. Contact Us

If you have any questions about this Returns and Refunds Policy, please contact us: